WHEN WILL MY ORDER SHIP?
In-Stock orders will be processed and shipped within 1-2 business days after your order is placed. If your order contains any items that are marked as "PRE-ORDER" on our website, then your order will ship on or before the release date.
HOW DO I KNOW IF I ORDERED SOMETHING THAT IS ON "PRE-ORDER"?
If a certain item is on "PRE-ORDER" status, it will be noted underneath the ADD TO CART button on our website. It will also list an "Expected Release Date". Your order will ship on, or before this date. You can also find pre-order release dates (if applicable) on your invoice that is e-mailed to you after checkout.
WHAT DOES "AWAITING FULFILLMENT MEAN"
This means we are working hard to get your order together and ready to ship out. Once we get your order shipped, the status will change to "SHIPPED".
WHAT SHIPPING CARRIERS DO YOU USE?
Currently, we use USPS and UPS.
HOW DO I GET TRACKING INFORMATION?
Once your order is marked as shipped in our system, you will receive an automated e-mail with detailed tracking information. Please check your SPAM folder before contacting us for tracking information.
WILL YOU SHIP TO AN APO/FPO?
Yes, we will! Simple enter your APO/FPO address and we will get it shipped to you!
I PAID FOR ECONOMY SHIPPING, HOW LONG UNTIL I RECEIVE MY ORDER?
This depends on several factors. We will ALWAYS ship your order in the best manner possible to ensure quick delivery. Typically, orders are received within 2-6 days. Depending on weight/size, we can ship some orders via USPS Priority Mail which is 2-3 days for delivery. We ship USPS Priority whenever possible. Please note: If you choose economy shipping, delivery can take anywhere from 1-10 business days depending on where you live.
UPS Ground: Here is a map showing when your order will be delivered. The first "Transit Day" counts as the first Business Day AFTERyour order is shipped.
UPS Next Day Air: Your order will be delivered the NEXT business day after it is shipped.
UPS 2nd Day Air: Your order will be delivered 2 business days AFTER the day it is shipped.
UPS 3 Day: Your order will be delivered 3 business days AFTER the day it is shipped.